Account
How do I reset my password ?
The customer must then enter the e-mail address associated with their MyNoblezz account in the box provided and click on "Reset my password". The e-mail address associated with the customer's MyNoblezz account corresponds to the e-mail address that the customer entered at the time of its creation.
The customer will then receive a link allowing him/her to reset his/her password to this e-mail address.
Articles
How do I choose the right size ?
Noblezz provides the customer with a "size guide" available from the product pages.
The size guide is located to the right of the size selection.
Are the items displayed in the online shop available ?
Given the volume of daily transactions, Noblezz does not guarantee the absolute availability of products or services ordered. Noblezz provides the customer with information on the availability of each product on its online store. However, it may happen that a product is finally unavailable, especially in the case of simultaneous orders of the same product by several customers. In this eventuality, Noblezz undertakes to contact the customer by all means at its disposal as soon as possible.
Noblezz is committed to fulfilling orders received on its online store www.noblezz.com within the limits of available stocks.
Prices
Do the prices shown include VAT ?
The prices of the products displayed on the site www.noblezz.com are expressed in EURO and include the amount of the value added tax (VAT). The value added tax (VAT) is the one in force on the day of the order on the French territory.
Order
How do I track the delivery of my order ?
Once the order is finalized, it is forwarded to Noblezz for processing. Noblezz will dispatch the product(s) subject to availability and actual payment for the product(s). Noblezz will confirm the order to the customer by sending a summary e-mail. The customer will then automatically receive emails from Noblezz to inform them of the status of their order. To obtain further information, the customer may also contact Noblezz customer service or consult the carrier's website using the order number provided by the carrier.
Is it possible to modify my order after it has been validated ?
As orders are final and irrevocable, no modification of the elements of the order (size, quantity, etc.) is possible after Noblezz has received payment. The customer may, however, try to contact the customer service department in order to submit his/her request. However, any modification request made by the customer is subject to acceptance by Customer Services.
As orders are final and irrevocable, no modification of the elements of the order (size, quantity, etc.) is possible after Noblezz has received payment. The customer may, however, try to contact the customer service department in order to submit his/her request. However, any modification request made by the customer is subject to acceptance by Customer Services.
Is it possible to change my delivery address after validating my order ?
Noblezz invites the customer to check all the information they provide when placing their order. In the event of an error in the e-mail address or contact details of the recipient, Noblezz shall not be held responsible for the impossibility of being able to confirm the order or make the delivery. No change in the delivery address of the parcel(s) can be taken into account after the payment of the order.
Payment
What payment methods are available ?
The customer has the choice of paying by credit card or using the PayPal platform.
Which credit cards are accepted ?
We accept credit cards such as Visa, Mastercard and Carte Bleue.
When will my credit card be charged ?
The amount of the order is debited when the order is validated, on condition that the debit authorisation has been obtained from the competent payment centres, failing which the order cannot be taken into account.
Is the payment by credit card secure ?
The payments by bank card are carried out on line by the means of the PayPlug application. PayPlug is a payment service provider that simplifies and secures the collection of online payments by offering a simple, innovative and secure interface and functions. No banking information is stored on the www.noblezz.com website. When the order is finalised, the customer is redirected to the secure server of our technical and financial partner PayPlug. The customer is invited to enter various information present on his or her bank card, such as the card number, the card's expiry date and the security cryptogram. The information that the customer communicates is encrypted and will never circulate in clear text on the Internet. This information will be used by our partner PayPlug only for the purpose of carrying out the transaction.
The customer can at any time visit the page of our partner PayPlug at the address: www.payplug.com.
How are my bank details protected ?
When the customer makes a purchase on the online shop www.Noblezz.com via the PayPlug platform, he/she is directed to a payment page, belonging to the PayPlug platform, which is entirely secure. The payment process is therefore carried out directly on the secure PayPlug server.
Sensitive data, such as the customer's credit card number and expiry date, are fully encrypted and protected to prevent the information exchanged from being intercepted in clear text by a third party during the transaction.
Card numbers are encrypted instantly and are not accessible by Noblezz. In addition, PayPlug does not store card numbers and relies on a secure infrastructure.
Are my banking details kept ?
Delivery
To which country can I have my order delivered ?
Noblezz only offers delivery to France (excluding Corsica, Guadeloupe, Martinique, Guyana, Reunion, Mayotte, New Caledonia and the French Southern and Antarctic Territories), the Principality of Monaco, Belgium, the Netherlands (excluding the Netherlands Antilles and Aruba), Luxembourg, Germany (excluding the island of Helgoland and the territory of Busingen), Finland (excluding the Aland Islands), Sweden, Denmark (excluding Greenland and the Faroe Islands), Ireland, the United Kingdom, Austria (excluding the communes of Jungholz and Mittelberg), Italy (excluding Livigno and Campione d'Italia), Greece, Spain (excluding the Canary Islands, Ceuta and Melilla) and Portugal (excluding the Azores and Madeira).
What are the prices and delivery times ?
Delivery in France and in the Principality of Monaco
Express delivery
Estimated delivery between 1 and 2 working days
Cost 9,99€ EUR
Free Express Delivery from 139€ EUR
Delivery in a Relay Point
Estimated delivery between 1 and 2 working days
Cost 5,99€ EUR
Free delivery to a Delivery Point from 69€ EUR
Delivery in Europe
Standard Delivery
Estimated delivery between 2 and 4 working days
Cost 12,99€ EUR
Express Delivery
Estimated delivery between 1 and 3 working days
Cost 15,99€ EUR
Delivery in a Relay Point
Estimated delivery time 2 to 4 working days
Cost 9,99€ EUR
Free delivery to a delivery point for orders over 139€ EUR
Deliveries to the UK are subject to an additional charge of €5 per package.
What happens if I am not present at the time of delivery ?
In the event of absence on the day of delivery, the delivery person is obliged to leave a delivery notice in the customer's letterbox. Upon receipt of the delivery notice, the customer must contact the transport company as soon as possible in order to schedule another delivery date. In the absence of instructions from the Customer, the shipping company will automatically return the Products to Noblezz's warehouse. In such a case, Noblezz will refund the order. However, in this event Noblezz shall be entitled to deduct the cost of return from the amount to be refunded. It is understood that, by completing the order, the customer undertakes to be available and contactable on the day of delivery.
What should I do if the announced deadlines have passed and I still haven't received my package ?
Any defect or delay in delivery must be reported to Noblezz using the contact form or by registered letter with acknowledgement of receipt within seven (7) days of receipt of the package number(s).
A claim will then be made to the carrier to ascertain the reason for the delay.
Any request by registered letter with acknowledgement of receipt must be addressed to
Noblezz - 28 rue fauche - 25500 Morteau - France.
What should I do if one or more products are missing from my order ?
In the event of missing products, the customer must mention this in writing on the delivery note, which he/she will require from the delivery person. The customer then has a period of seven (7) days to inform Noblezz of their reservations, by contact form or registered letter with acknowledgement of receipt.
In the event of missing products, the customer must mention this in writing on the delivery note, which he/she will require from the delivery person. The customer then has a period of seven (7) days to inform Noblezz of their reservations, by contact form or registered letter with acknowledgement of receipt.
Noblezz undertakes to return the missing product(s) as soon as possible.
Any request by registered letter with acknowledgement of receipt must be sent to
Noblezz - 28 rue fauche - 25500 Morteau - France.
What should I do if my package arrives damaged ?
The customer is responsible for checking the conformity of the products at the time of delivery. In the event of delivery of a damaged product or one that does not conform to the order, the customer may refuse delivery and mention any anomalies noted (open package, damaged product, etc.) on the delivery note, which he/she will request from the delivery person.
Please note!
In the absence of reservations on the delivery note, no claim for a damaged or missing item will be taken into account either by the carrier or by Noblezz.
Returns/Refunds
What should I do if the item does not fit ?
The customer has a period of 14 calendar days from the date of receipt of the order to exercise his/her right of withdrawal from Noblezz without having to give reasons or pay any penalty. Once this period has elapsed, the customer may no longer exercise his/her right of withdrawal.
How do I return a product ?
The product(s) must be returned in their packaging and in their original condition (tried on, but not worn, with original labels, ...), accompanied by the return form as well as the purchase invoice or a copy in case of partial return.
The product(s) must be returned in their packaging and in their original condition (tried on, but not worn, with original labels, ...), accompanied by the return form as well as the purchase invoice or a copy in case of partial return.
Products returned incomplete, damaged or soiled will not be taken back or reimbursed. The same applies to products whose labels have been detached.
The return of the Product(s) must be made within 14 days of receipt of the order by the Customer. Noblezz shall be entitled to refuse any return beyond this period.
Noblezz will cover the cost of returning one or more products if the product(s) is (are) returned from Metropolitan France. In this case, Noblezz invites the customer to contact the Noblezz customer service department so that the latter can send the customer a return label that will enable them to return their products.
However, Noblezz reserves the right to charge the customer for the cost of returning an order in the event of abuse. This may be the case where a customer repeatedly places orders and then returns them.
The return from any destination other than Metropolitan France is at the customer's expense.
The returned product(s) must be sent to
Noblezz - 28 rue fauche - 25500 Morteau - France.
Noblezz accepts no responsibility for the loss of a package following a return.
For all product returns from addresses outside France, Noblezz invites the customer to expressly state on the parcel « Return to supplier ».
How can I get a refund ?
Noblezz will issue a refund for any product returned as described above. The amount of the refund will be calculated on the value of the item at the time of purchase.
Discounts and reductions are not refundable under any circumstances. In the event that the customer has used a promotional code and/or Cash-back available to them in their "My Noblezz" area, the amount of the refund will be calculated according to the value of the products returned to which the value of the promotional code and/or Cash-back used will be proportionately charged. Noblezz allows the customer to benefit from advantageous prices, in particular by offering for sale "product packs" called "Outfit Patch". These product packs allow the customer to benefit from a ten percent (10%) discount on the price of a set of items by purchasing them simultaneously. However, Noblezz draws the customer's attention to the fact that in the event that the customer returns an item independently of the rest of the items in the pack, the amount refunded shall be equal to the amount that the customer paid for the pack minus the value of the items in the pack (excluding the 10% discount) that the customer has decided not to return.
The refund will be made via the payment method used at the time of the order.
Thus, if the order was made by :
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Carte Bleue, Visa or MasterCard, and the bank card is still valid, the refund will be made to the account attached to this card.
-
PayPal, and the PayPal account is still active, the refund will be made to that PayPal account.
Noblezz draws the customer's attention to the fact that import duties and taxes are not refundable, nor are delivery charges.
How long does a refund take ?
The processing time for a return is generally 48 hours after receipt of the product(s) in Noblezz's warehouse. However, in exceptional circumstances, this time frame may be extended.
The processing time for a return is generally 48 hours after receipt of the product(s) in Noblezz's warehouse. However, in exceptional circumstances, this time frame may be extended.
Refunds will be made within a maximum of 14 calendar days of receipt of the goods in Noblezz' warehouse.
Notification will be sent to the customer once the customer's returned package has been received and processed.
Security
Do you collect data when I visit the www.noblezz.com shop ?
Noblezz collects certain data via cookies, web beacons and other tracers in order to better discern the interests of the customer. This collection also allows us to identify the customer's behaviour when visiting www.noblezz.com and the various digital platforms.
Some cookies are necessary for the proper functioning of the www.noblezz.com website and the various digital platforms. Others may be used for analytical purposes to enable Noblezz to offer the customer a more personalised service and a better digital experience.
What is the function and purpose of a cookie ?
Cookies are text files containing a small amount of information allowing the www.noblezz.com website to recognise the connected device. They are downloaded and stored on the customer's device when the customer visits a website, reads an email or installs an application. Noblezz uses cookies to better design www.noblezz.com and to optimise product information and make it more relevant to the customer's interests or preferences.
How is my personal data protected ?
Noblezz implements and maintains a variety of technical and organisational measures to safeguard the security of customer personal information.
Noblezz also protects information offline: only those employees or contractors who need to perform a specific job (for example, billing or customer service) have access to the customer's personal information. The computers and servers used to store personal information are kept in a secure environment.
Noblezz ensures that service providers working with the brand ensure adequate protection of the data to which they have access. Customer data may be transferred to various service providers engaged by Noblezz to carry out maintenance on its various digital platforms or to process customer information. Some of these service providers may be located in countries outside the European Union. In the event that customer data is transferred to such countries, Noblezz will ensure that the service providers to whom the data is transferred provide a sufficient level of protection commensurate with the means used in the European Union.
Noblezz limits access to the Customer's personal data to employees who are subject to appropriate confidentiality obligations and who Noblezz believes have a legitimate need to come into contact with such personal data in the course of their duties and/or to provide products and services to the Customer.
Please note !
As the Internet is not completely secure, Noblezz cannot guarantee that personal information stored or sent will be completely secure. Noblezz encourages any customer or user to exercise caution when using the internet to access www.noblezz.com or the various digital platforms.
What are my rights regarding my data ?
In accordance with the provisions in force, the customer has a right of access, rectification, deletion and opposition on legitimate grounds concerning his personal data as well as a right of opposition to commercial prospecting. Customers also have the right to the portability of their data, the possibility of limiting their processing as well as the right to inform us of their directives concerning the fate of their data after their death.
The customer may exercise this right by sending a letter to
Noblezz - 28 rue fauche - 25500 Morteau - France
Or by e-mail: [email protected]
The client has the right to lodge a complaint with the competent supervisory authority (in France, the CNIL: www.cnil.fr).
