Terms of delivery
Delivery costs and times
The delivery costs for each order are clearly indicated during the ordering process. These charges are fixed, regardless of the size or weight of the order. In the event that Noblezz is unable to deliver the entire order in a single package and has to make multiple deliveries, the customer will not be charged for the additional deliveries. However, Noblezz reserves the right to charge the customer for the delivery of additional packages in the event of abuse. This may be the case where a customer orders a large quantity of Noblezz products and ultimately returns all of them or decides to keep significantly fewer.
The delivery costs for each order are clearly indicated during the ordering process. These charges are fixed, regardless of the size or weight of the order. In the event that Noblezz is unable to deliver the entire order in a single package and has to make multiple deliveries, the customer will not be charged for the additional deliveries. However, Noblezz reserves the right to charge the customer for the delivery of additional packages in the event of abuse. This may be the case where a customer orders a large quantity of Noblezz products and ultimately returns all of them or decides to keep significantly fewer.
The amount of the delivery charge will be payable by the customer in addition to the amount of the products ordered and will not be refundable under any circumstances.
The delivery time for an order is communicated to the customer when the order is placed. This time will be confirmed in the e-mail confirming the dispatch of the order.
Orders placed from Monday to Friday will be shipped the next day at the latest (except on public holidays).
Orders placed on Saturdays and Sundays will be dispatched at the latest on Mondays (except on public holidays).
Noblezz only offers delivery to France (excluding Corsica, Guadeloupe, Martinique, Guyana, Reunion, Mayotte, New Caledonia and the French Southern and Antarctic Territories), the Principality of Monaco, Belgium, the Netherlands (excluding the Netherlands Antilles and Aruba), Luxembourg, Germany (excluding the island of Helgoland and the territory of Busingen), Finland (excluding the Aland Islands), Sweden, Denmark (excluding Greenland and the Faroe Islands), Ireland, the United Kingdom, Austria (excluding the communes of Jungholz and Mittelberg), Italy (excluding Livigno and Campione d'Italia), Greece, Spain (excluding the Canary Islands, Ceuta and Melilla) and Portugal (excluding the Azores and Madeira).
Delivery in France and in the Principality of Monaco
Express delivery
Estimated delivery between 1 and 2 working days
Cost 9,99€ EUR
Free Express Delivery from 139€ EUR
Delivery in a Relay Point
Estimated delivery between 1 and 2 working days
Cost 5,99€ EUR
Free delivery to a Delivery Point from 69€ EUR
Delivery in Europe
Standard Delivery
Estimated delivery between 2 and 4 working days
Cost 12,99€ EUR
Express Delivery
Estimated delivery between 1 and 3 working days
Cost 15,99€ EUR
Delivery in a Relay Point
Estimated delivery time 2 to 4 working days
Cost 9,99€ EUR
Free delivery to a delivery point for orders over 139€ EUR
Deliveries to the UK are subject to an additional charge of €5 per package.
Please note that in the event that the customer places an order for an amount greater than the sum required to benefit from free delivery and returns one or more of the products in the order, thereby reducing the total amount of the order to less than the required sum, Noblezz shall be entitled to charge the customer for the delivery costs and to deduct these delivery costs from the amount to be refunded.
Delivery delays
Shipping and delivery times are given as an indication only and may be extended in the event of excessive workload or exceptional circumstances. Consequently, exceeding these deadlines may not under any circumstances give rise to the payment of damages or to deductions.
Notice of passage
In the event of absence on the day of delivery, the delivery person is obliged to leave a delivery notice in the customer's letterbox. Upon receipt of the delivery notice, the customer must contact the transport company as soon as possible in order to schedule another delivery date. In the absence of instructions from the Customer, the shipping company will automatically return the Products to Noblezz's warehouse. In such a case, Noblezz will refund the order. However, in this event Noblezz shall be entitled to deduct the cost of return from the amount to be refunded. It is understood that, by completing the order, the customer undertakes to be available and contactable on the day of delivery.
Defects or delays in delivery
Any defect or delay in delivery must be reported to Noblezz using the contact form or by registered letter with acknowledgement of receipt within seven (7) days of receipt of the package number(s).
A claim will then be made to the carrier to ascertain the reason for the delay.
Any request by registered letter with acknowledgement of receipt must be addressed to
Noblezz - 28 rue fauche - 25500 Morteau - France.
Partial delivery or loss of packages
In the event of missing products, the customer must mention this in writing on the delivery note, which he/she will require from the delivery person. The customer then has a period of seven (7) days to inform Noblezz of their reservations, by contact form or registered letter with acknowledgement of receipt.
In the event of missing products, the customer must mention this in writing on the delivery note, which he/she will require from the delivery person. The customer then has a period of seven (7) days to inform Noblezz of their reservations, by contact form or registered letter with acknowledgement of receipt.
Noblezz undertakes to return the missing product(s) as soon as possible.
Any request by registered letter with acknowledgement of receipt must be sent to
Noblezz - 28 rue fauche - 25500 Morteau - France.
Damaged products or products not conforming to the order
The customer is responsible for checking the conformity of the products at the time of delivery. In the event of delivery of a damaged product or one that does not conform to the order, the customer may refuse delivery and mention any anomalies noted (open package, damaged product, etc.) on the delivery note, which he/she will request from the delivery person.
Please note!
In the absence of reservations on the delivery note, no claim for a damaged or missing item will be taken into account either by the carrier or by Noblezz.
Right of withdrawal
Right and time limit for withdrawal
The customer has a period of 14 calendar days from the date of receipt of the order to exercise his/her right of withdrawal from Noblezz without having to give reasons or pay any penalty. Once this period has elapsed, the customer may no longer exercise his/her right of withdrawal.
Restrictions on the right of withdrawal
Noblezz advises the customer that for reasons of hygiene or health protection, the right of withdrawal cannot be exercised for sealed products and articles (perfumes, creams, earrings, swimwear, etc.) which have been unsealed by the customer after delivery.
Consequences of the right of withdrawal
When exercising the right of withdrawal, the customer may return the product(s) and request an exchange or refund.
Return, Exchange & Refund
Returning the package
The product(s) must be returned in their packaging and in their original condition (tried on, but not worn, with original labels, ...), accompanied by the return form as well as the purchase invoice or a copy in case of partial return.
The product(s) must be returned in their packaging and in their original condition (tried on, but not worn, with original labels, ...), accompanied by the return form as well as the purchase invoice or a copy in case of partial return.
Products returned incomplete, damaged or soiled will not be taken back or reimbursed. The same applies to products whose labels have been detached.
The return of the Product(s) must be made within 14 days of receipt of the order by the Customer. Noblezz shall be entitled to refuse any return beyond this period.
Noblezz will cover the cost of returning one or more products if the product(s) is (are) returned from Metropolitan France. In this case, Noblezz invites the customer to contact the Noblezz customer service department so that the latter can send the customer a return label that will enable them to return their products.
However, Noblezz reserves the right to charge the customer for the cost of returning an order in the event of abuse. This may be the case where a customer repeatedly places orders and then returns them.
The return from any destination other than Metropolitan France is at the customer's expense.
The returned product(s) must be sent to
Noblezz - 28 rue fauche - 25500 Morteau - France.
Noblezz accepts no responsibility for the loss of a package following a return.
For all product returns from addresses outside France, Noblezz invites the customer to expressly state on the parcel « Return to supplier ».
Refunds
Noblezz will issue a refund for any product returned as described above. The amount of the refund will be calculated on the value of the item at the time of purchase.
Discounts and reductions are not refundable under any circumstances. In the event that the customer has used a promotional code and/or Cash-back available to them in their "My Noblezz" area, the amount of the refund will be calculated according to the value of the products returned to which the value of the promotional code and/or Cash-back used will be proportionately charged. Noblezz allows the customer to benefit from advantageous prices, in particular by offering for sale "product packs" called "Outfit Patch". These product packs allow the customer to benefit from a ten percent (10%) discount on the price of a set of items by purchasing them simultaneously. However, Noblezz draws the customer's attention to the fact that in the event that the customer returns an item independently of the rest of the items in the pack, the amount refunded shall be equal to the amount that the customer paid for the pack minus the value of the items in the pack (excluding the 10% discount) that the customer has decided not to return.
The refund will be made via the payment method used at the time of the order.
Thus, if the order was made by :
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Carte Bleue, Visa or MasterCard, and the bank card is still valid, the refund will be made to the account attached to this card.
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PayPal, and the PayPal account is still active, the refund will be made to that PayPal account.
Noblezz draws the customer's attention to the fact that import duties and taxes are not refundable, nor are delivery charges.
Refund times
The processing time for a return is generally 48 hours after receipt of the product(s) in Noblezz's warehouse. However, in exceptional circumstances, this time frame may be extended.
Refunds will be made within a maximum of 14 calendar days of receipt of the goods in Noblezz' warehouse.
Notification will be sent to the customer once the customer's returned package has been received and processed.
