This privacy policy describes how Noblezz, a company incorporated under the laws of France with its registered office at 28 rue fauche, 25500 Morteau, France, uses and processes customer's personal data in order to provide the best possible customer experience.
This Privacy Policy forms part of the Noblezz Terms and Conditions.
By using the www.noblezz.com website, placing an order, contacting customer service or subscribing to the newsletter, the customer explicitly consents to this privacy policy and therefore to the use of their personal data in accordance with it.
Noblezz places great importance on the trust placed in it by the customer.
Personal data
Personal data is information that directly or indirectly identifies a natural person. Personal data may be collected directly from the customer (for example, when the customer fills in a contact form) or indirectly through the electronic equipment used by the customer when interacting with the www.noblezz.com website and various digital platforms. Noblezz may also collect information from third party websites or social networks when information about Noblezz products or services is posted there.
Data collected directly from the customer
Customers may be asked to provide personal data about themselves when they :
- Create a My Noblezz account
- Subscribes to the Noblezz Newsletter
- Makes a purchase on one or more of the various Noblezz digital platforms
- Request a return or exchange
- Contact Noblezz customer service to ask a question, make a complaint or send any other feedback
- Participate in any of the events offered by Noblezz
- Fills in a form when participating in a survey or poll
Noblezz takes the privacy of each of its customers very seriously and does not collect any personal information about them unless they deliberately provide it. Noblezz is committed to protecting the information that customers provide to us.
Category of personal data collected
The personal data collected by Noblezz about the customer may relate to
- The identity of the customer (surname, first name, etc.)
- The customer's contact details (postal address, e-mail address, telephone number, etc.)
- Various demographic information (gender, date of birth)
- Customer's purchases, returns and refunds (purchase history, order details, ...)
- Any information the customer provides to Noblezz when filling out a contact form, survey or poll
- The customer's preferences and interests (preference for Noblezz collections and other brands, lifestyle, etc.)
- Information about Noblezz products publicly disclosed on the www.noblezz.com website, on various digital platforms and on third party websites.
Purpose of the data collected
The information collected concerning the customer is used, without this being exhaustive, in order to
- Manage orders placed on the www.noblezz.com website
- Manage requests for returns, exchanges and refunds
- Manage, process and resolve all customer complaints and disputes
- Respond to any questions, requests, suggestions and queries from the customer
- Pass on any information that the customer may request
- Discussing with the client
- Informing the client of any changes to the www.noblezz.com website
- To send marketing communications (with the customer's prior consent, for example when sending advertising e-mails or commercial offers).
- To manage events in which the customer is registered and/or has participated
- Judging the effectiveness of all marketing campaigns (both online and offline)
- To detect, prevent and combat any fraudulent, objectionable or criminal activity and therefore to protect the customer, Noblezz, the www.noblezz.com website and the various digital platforms.
- To combat counterfeiting and sales of Noblezz products made in breach of the terms and conditions
- Comply with the legal obligations to which Noblezz is subject.
- To analyse and process various customer feedback on Noblezz products, including comments or possible adverse reactions to the brand's products
- Conducting analysis on the cyber reputation of the Noblezz brand and products
- To meet certain legal or administrative requirements
- For audit, administrative and billing purposes.
Unless otherwise stated, the customer's personal data is essential for the proper processing of orders. In the event that the customer omits or knowingly refuses to provide one or more of these mandatory details, Noblezz will not be able to offer its services and will not be held responsible. Similarly, certain information may be required by Noblezz in order to respond to various questions or requests from the customer. The information may also be used for commercial or marketing purposes or as a basis for research and analysis.
Noblezz encourages the customer to update their personal data if it is no longer current.
Non-personal data
Noblezz hereby informs the customer that, in order to offer products and services that are increasingly tailored to the customer's needs, certain non-personal information relating to the customer's activity on the www.noblezz.com website and on the various digital platforms may be automatically collected and recorded. This information may concern the IP address or other browsing data such as the browser identification, the operating system, the model of the device used, the customer's browsing behaviour, etc. With the customer's consent, Noblezz may also collect the customer's GPS location at the time of login where technically possible. Finally, Noblezz collects information from third party websites or social networks when information about Noblezz products or services is posted there.
Method of collection
Noblezz collects certain data via cookies, web beacons and other tracers in order to better discern the interests of the customer. This collection also allows us to identify the customer's behaviour when visiting www.noblezz.com and the various digital platforms.
Some cookies are necessary for the proper functioning of the www.noblezz.com website and the various digital platforms. Others may be used for analytical purposes to enable Noblezz to offer the customer a more personalised service and a better digital experience.
Noblezz collects data for the purposes described below:
- Tracking and analysing customer behaviour and use of the www.noblezz.com website and various digital platforms
- To record, process and manage customer preferences
- To analyse, develop and improve the www.noblezz.com website and the various digital platforms, in particular by optimising their layout or the information regarding the products and services contained therein
- To improve Noblezz products and services
- To personalise the customer's experience of the Noblezz brand
- Tailor marketing activities to customer needs and preferences
- To send information and offers about existing products and services
- Send information and offers about new products and services
- To provide the customer with more targeted online advertising based on their interests
Overall, the data collected is used to provide a better service and to better meet customer requirements.
Cookies and tracer
Cookies are text files containing a small amount of information allowing the www.noblezz.com website to recognise the connected device. They are downloaded and stored on the customer's device when the customer visits a website, reads an email or installs an application. Noblezz uses cookies to better design www.noblezz.com and to optimise product information and make it more relevant to the customer's interests or preferences.
By continuing to use the www.noblezz.com website and the various digital platforms, the customer accepts the setting of cookies.
The cookies collected are kept for a maximum period of 13 months.
There are two types of cookies:
- Session cookies which are deleted as soon as the browser is closed.
- Temporary/permanent cookies, which are stored for a variable period of time even after the browser is closed.
With the exception of operating and security cookies, the storage of a cookie is subject to the customer's prior consent. The customer can object to the storage of cookies on his or her device at any time via the settings menu of his or her browser or device.
Please note !
Changing the cookie settings on the browser and/or device may affect the operation of the site and therefore the customer experience. Noblezz accepts no responsibility for any consequences resulting from reduced access to its services as a result of cookies that the customer has previously deleted or rejected.
Functional cookies
These make it easier and more efficient to navigate the www.noblezz.com website by recording language preferences, connection identifiers and the contents of the shopping basket. They help to improve the overall customer experience. These cookies are necessary to make online purchases..
Analytics cookies
Analysis cookies enable Noblezz to optimise its www.noblezz.com website and its various digital platforms, in order to adapt to the customer's preferences and thus improve their experience with the brand, in particular by offering them increasingly personalised content and/or communications.
Overall, analysis cookies are used to
- Gather information on the number of visits to the www.noblezz.com website and the customer's reactions to the products and services offered
- Analyse Url's in order to determine the acquisition channels (where the customer came from, which banners they clicked on, who directed them to the www.noblezz.com site, etc.)
- Analyse the customer's browsing preferences (country of delivery, language, etc.)
- To detect the pages consulted and the times of the visits.
Statistics cookies
Measure and determine the most visited pages and sub-pages of the www.noblezz.com website, thus allowing Noblezz to optimise the visibility of their content.
Security Cookies
Security cookies are essential for the proper functioning of the www.noblezz.com website. They are used to ensure the security of online transactions.
Third Party Cookies
Cookies from third parties such as advertising agencies, analytics providers, etc. may be contained in our various digital platforms. These cookies are generally used to collect browsing information in order to present ads that are more relevant to the customer on sites that use the same advertising agency or to analyse and measure the effectiveness of the advertising campaigns that Noblezz publishes on the various third-party sites.
The information collected by these cookies includes
- The websites visited from which the cookies are generated
- The pages and sub-pages visited on these sites
- The time spent on these pages and sub-pages
Social network cookies
The www.noblezz.com website includes third-party tools that allow customers to share content on the site. This is particularly the case with the sharing button available on each article page, from social networks such as Facebook and Pinterest.
Noblezz draws the customer's attention to the fact that, even if the customer does not use this button, the social network providing it may still identify the customer when he or she visits the www.noblezz.com website. Indeed, as long as the customer's social network account is active on the browser used when visiting the www.noblezz.com website, the button enables the social network to track the customer's browsing on the website.
Noblezz wishes to make it clear that it has no control over the processes used by these social networks to collect information relating to the customer's browsing. Noblezz invites the customer to consult the privacy policies of these social networks to find out for what purposes, including advertising, they use the browsing information they collect through these buttons.
Marketing Communications
Noblezz offers its customers various communication channels to enable them to keep up to date with new products, the latest collections, offers and various brand initiatives. With the customer's prior consent, Noblezz will send regular personalised newsletters in the form of emails. Customers wishing to unsubscribe from promotional emails may do so at any time in the "My Personal Details" section of their "My Noblezz" area or by clicking on the unsubscribe link at the foot of each promotional email. Unsubscribing from promotional emails will not stop service communications (order status, etc.).
Users who do not have a customer account can also subscribe to the newsletter by entering their email address in the field provided for this purpose at the bottom of each page of the www.noblezz.com website. They can unsubscribe at any time by clicking on the unsubscribe link at the bottom of each promotional e-mail.
Surveys and polls
Personal data used in studies and surveys, collected on the site or sent through a form, are not used for advertising purposes. It is not passed on to third parties, nor is it published. Customers who agree to participate in these studies and surveys will be informed about how their information will be handled. The customer may at any time object, in whole or in part, to the processing of their information by contacting Noblezz customer service using the contact form.
Data sharing
Noblezz restricts all access to the data it collects. The customer's personal information may only be passed on to certain service providers and only for the purpose of enabling Noblezz to collect payment, to execute an order, to invoice the customer or, where applicable, for the brand's own marketing purposes. These service providers may use the data only for the purpose of carrying out their duties. Noblezz will only share the customer's personal data with those service providers from whom it requires sufficient guarantees of confidentiality and security necessary for the protection of such data and in accordance with the applicable regulations. In order to respect the privacy and protect the information of its customers, Noblezz guarantees that the customer's personal data will not be sold, exchanged or passed on to any other company without the customer's consent.
The customer's personal data may be used, in part, for the following purposes:
- The data may be shared with certain authorised members of the Noblezz team whose activities justify access to the information
- Various service providers such as marketing service providers carrying out the sending of email communications, promotional emails or commercial offers
- Noblezz may share certain information with service providers when they contribute to the operation of the brand's various digital platforms
- Certain service providers that enable Noblezz to fulfil an order, deliver products, or collect payment
- Certain service providers that enable us to analyse the use of the www.noblezz.com website in order to improve the quality and efficiency of the website.
- The companies in charge of hosting the www.noblezz.com website and the various digital platforms may be able to access certain data
- Customer personal data may be shared, where Noblezz is legally obliged to do so in order to comply with the law, with authorised bodies for the purposes of preventive or punitive investigations into illegal activities, fraud, hacking, breaches of our terms of use and situations involving potential threats to the physical or moral safety of any person or to comply with any request from an authorised authority.
Data security
Noblezz implements and maintains a variety of technical and organisational measures to safeguard the security of customer personal information.
Noblezz also protects information offline: only those employees or contractors who need to perform a specific job (for example, billing or customer service) have access to the customer's personal information. The computers and servers used to store personal information are kept in a secure environment.
Noblezz ensures that service providers working with the brand ensure adequate protection of the data to which they have access. Customer data may be transferred to various service providers engaged by Noblezz to carry out maintenance on its various digital platforms or to process customer information. Some of these service providers may be located in countries outside the European Union. In the event that customer data is transferred to such countries, Noblezz will ensure that the service providers to whom the data is transferred provide a sufficient level of protection commensurate with the means used in the European Union.
Noblezz limits access to the Customer's personal data to employees who are subject to appropriate confidentiality obligations and who Noblezz believes have a legitimate need to come into contact with such personal data in the course of their duties and/or to provide products and services to the Customer.
Please note !
As the Internet is not completely secure, Noblezz cannot guarantee that personal information stored or sent will be completely secure. Noblezz encourages any customer or user to exercise caution when using the internet to access www.noblezz.com or the various digital platforms.
Retention of personal data
Customer data is retained for the duration of the contractual relationship and for up to three years after the end of the contractual relationship. At the end of this period, Noblezz shall be obliged to delete or archive such data in order to comply with legal retention obligations.
Relevant data shall also be retained for a period of ten years from the end of the financial year in which the contractual relationship ends for billing and accounting purposes.
Supporting documents required in the context of the fight against fraud are kept for a maximum of six months from the date of the request.
Rights concerning data
In accordance with the provisions in force, the customer has a right of access, rectification, deletion and opposition on legitimate grounds concerning his personal data as well as a right of opposition to commercial prospecting. Customers also have the right to the portability of their data, the possibility of limiting their processing as well as the right to inform us of their directives concerning the fate of their data after their death.
The customer may exercise this right by sending a letter to
Noblezz - 28 rue fauche - 25 500 Morteau - France
Or by e-mail: [email protected]
The client has the right to lodge a complaint with the competent supervisory authority (in France, the CNIL: www.cnil.fr).
Hypertext links
The establishment of a hypertext link to the www.noblezz.com website does not require prior written authorisation from Noblezz. However, Noblezz must be informed within a maximum of 30 days after the link is set up.
In any event, Noblezz cannot be held responsible for the content, products or services offered on sites to which the www.noblezz.com site is linked by hypertext links or any other type of link. Noblezz has no control over such sites and accepts no responsibility for the access, content or use of such sites, nor for any damage that may result from such access, content or use. This Privacy Policy does not in any way define how these third party sites collect and process customer data. To this end, Noblezz invites you to consult the privacy policies of the third party sites you visit.
Changes to the policy
Noblezz reserves the right to amend this Privacy Policy, in accordance with applicable data protection laws, with the intention of reflecting changes in the way it processes customer information. In this event, any changes to the privacy policy will be published and will be available on this same page accessible from www.noblezz.com.
If you have any questions, complaints or other comments, Noblezz invites you to contact us by e-mail using the contact form or by sending a letter to the postal address :
Noblezz - 28 rue fauche - 25500 Morteau - France
